More about active listening

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Matt Carpenter was Toastmaster for the October 16, 2024 of the Pioneer Toastmasters Club in Boise. His theme was active listening. I was Table Topics Master, so I had to come up with a half-dozen questions about that topic. I emailed Matt that I had blogged about active listening in a post on August 8, 2021 titled Learning to listen actively. In that post I had linked to a two-page pdf article from the Office of the Ombuds at Boston University from October 2016 titled Active Listening. I suggested that Matt might use it as a handout, and he shrunk both pages and put it on the back of the meeting agenda. The first page lists four categories:

 

Paraphrasing

Clarifying

Reflecting

Summarizing

 

Each is discussed succinctly in a table listing What It’s Called, How to Do It, Why Do It, and Examples of Active Listening Responses. Toastmasters International has a level 3 project on Active Listening in their current Pathways educational program, but it is more vague than the Boston University article.

 

Then I decided to search for more recent information about active listening. There is a 2023 book by Heather R. Younger titled The Art of Active Listening: How people at work feel heard, valued, and understood. She has a 9 page pdf article titled The Cycle of Active Listening: Action planning guide with bonus quiz. She describes a loop with five steps (as shown below):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Recognize the Unsaid

Seek to Understand

Decode

Act

Close the Loop

 

Her approach also is discussed at a Carnegie Mellon University article under Civility Initiatives titled What is active listening?

 

There is yet another article by Mary at InPowerCoaching on May 10, 2023 titled Effective listening skills for working on a technical project and to build a collaborative culture. She discusses a method by Julian Treasure called RASA, which stands for:

 

Receive

Appreciate

Summarize

Ask Questions.

 

RASA also is discussed in a five-page pdf article from Julian Treasure. And there is a 29 minute Think Fast Talk Smart podcast by Matt Abrahams at the Stanford Graduate School of Business on November 7, 2023 titled Communication Means Paying attention: The Four Pillars of Active Listening.

 

There is an exhaustively detailed 43-page article by Lindsey P. Gustafson, Aric Short, and Neil W. Hamilton at the Santa Clara Law Review for 2022 titled Teaching and Assessing Active Listening as a Foundational Skill for Lawyers as Leaders, Counselors, Negotiators, and Advocates. They describe how to evaluate understanding of listening via a rubric (evaluation guide) with four sub-competencies as follows:

 

First sub-competency: Active listeners assess and accurately allocate resources necessary to the conversation

 

Second sub-competency: Active listeners work to create a shared understanding with the speaker by considering both the speaker’s and the listener’s lenses and how they may differ

 

Third sub-competency: Active listeners work to increase shared understanding with verbal and nonverbal cues

 

Fourth sub-competency: Active listeners move to a response only after fully exploring and understanding the speaker’s meaning

 

Finally, in 2020 there is an entire book by Debra L Worthington and Graham D. Bodie titled The Handbook of Listening.

 

My cartoon combined two on listening and an ears frame from Openclipart.