Watch Phillip Van Hooser discuss
Exceptional Customer Service Strategies from Willie’s Way and
The Fear of Failure. Although the video quality is marginal, his storytelling shines through.
He wrote a long article about
How to Manage Fear, Embrace Change & Lead Employees in an Uncertain Economy. Willie’s Way was a
book and you can read
an excerpt. Mr. Van Hooser has a
website and
a blog. He was president of the National Speakers Association in 2009-2010. Ian Griffin
interviewed him then.
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