Watching a pro work (5) - Mark Sanborn, CSP

Watch Mark Sanborn discuss How to provide extraordinary service: The Fred Factor, and How to Lead without a Title: Creating Leaders at Every Level. Mark was the 2003-2004 president of the National Speakers Association. These videos discuss ideas described in more detail in his concise books The Fred Factor and You Don’t Need a Title to be a Leader.

In television comedies employees of the US Postal Service like Cliff Clavin on Cheers and Newman on Seinfeld are portrayed as incompetent or malevolent. Fred is a great counterexample. Mark tells great stories, with amusing details like at 5:15 in the second video when he comments that:

“I like USA Today. It’s the adult coloring book of newspapers.”

Mark has both a web site and a leadership blog.

I’ve had fun dredging through YouTube for these examples of five excellent public speakers amid acres of drivel.