Wednesday, July 10, 2024

Grease versus Gunk in The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder


 

 

 

 

 

 

 

 

 

 

 

 

 

On July 5, 2024 I blogged about the Drawbacks of jargon monoxide (hollow and impenetrable babble). In that post I discussed Chapter 7 from the 2024 book by Robert I. Sutton and Huggy Rao titled The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder. They describe how leaders can add grease to reduce friction and make it easier for desirable things to happen (as shown above). Leaders also can add gunk (sand) to increase friction and make it harder for other, undesirable things to happen.

 

There is a nine-page ChangeThis manifesto on January 31, 2024 adapted from the book, titled The Wisdom of Slowing Down. There also is an article (interview) with Robert Sutton at strategy+business on April 8, 2024 titled Jargon monoxide, friction fixers, and the meeting that could have been an email.

 


 

 

 

 

 

 

 

 

 

 

On page 243 of the book there is a table comparing how differently Grease People and Gunk People handle rules, risks, and monitoring. On page 244 there is a discussion of another article by Dahlia Lithwick at Slate on June 8, 2012 titled Chaos Theory: A Unified Theory of Muppet Types. She says people either are Chaos Muppets (corresponding to Grease People) or Order Muppets (corresponding to Gunk People). In the science fiction television series Babylon 5, there are two ancient races (First Ones) called Shadows (lords of chaos) and Vorlons (lords of order). They ask different questions when they meet people. I have modified that table as shown above.

 

The grease gun and sand bucket were adapted from images at Wikimedia Commons.

 


Sunday, July 7, 2024

A prop can be as simple as a sheet of paper


 

 

 

 

 

 

 

 

 

 

 

 

 

There is a one-minute TikTok video from Nicole at TeachingLittleWonderz titled Teaching my students an important lesson using a piece of paper. John Zimmer wrote about it an article a at Manner of Speaking on January 3, 2023 titled The Power of a Prop. She crumples that sheet and says:

 

“I want you, and it’s going to sound silly, say something mean to this piece of paper. You look ugly. You smell bad. I hate you. You’re the worst one ever. You don’t deserve to be here. Now I want you to apologize. Everybody say sorry. Will this paper ever go back to the way it was when we first started? No. Right? It’s never going to go back to the way it was in the beginning.

 

And the reason I’m doing this with you today is because this week we’re talking all about how our words and our actions affect other people. Your words affect people so much, even after you leave them, even after you say sorry. They can stay inside that person for a really long time. So, we need to think about how our words and the things that we’re saying to each other are affecting each other. And that’s why it’s important that we use nice, kind words.”     

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

And back on August 22, 2008 in a post titled Give ‘em props I said that:

 

“Ellen Hermens describes a speaker who just placed a paper circle on the floor and stood on it to show that ‘this is my point of view’. Then he stepped away and took a critical look at that point of view from another angle.”

 


 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You also could fold that sheet of paper to make an airplane or an origami crane, as shown above.

 

Chapter 37 of the Advanced Public Speaking book by Lynn Meade is titled Props: It is more than just setting stuff on a table. There are 16 embedded videos and 23 references!

 

Images of a paper airplane and origami crane came from Wikimedia Commons.

 


Saturday, July 6, 2024

The magic of reading books – stories told by librarians and booksellers


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In the new books shelves at my friendly, local public library I just found the 2024 book by James Patterson and Matt Eversmann titled The Secret Lives of Booksellers and Librarians: True Stories of the Magic of Reading. I have been enjoying that collection of about sixty brief stories. Here are two examples.

 

Lorrie Roussin is a librarian at Luna Middle School, in San Antonio, Texas. There is an story by her starting on page 11 (in the preview at Google Books). Pages 15 and 16 say:

 

“ ‘Ms. Roussin! Ms. Roussin, Ms. Roussin, Come here!’

 

The student storms into the library, calling for me at the top of her lungs. ‘Ms. Roussin, you’ve got to come here!’

 

What did I do? This is the same girl who came to me a few days ago, reluctantly looking for a book to read for class. I’d handed her All American Boys, by Jason Reynolds and Brendan Kiely.

 

She stands in front of me, still worked up. ‘Ms. Roussin, this is the first book I’ve read that had me in it.’ It just blew her away.

 

The same thing happens with another student. Over the Thanksgiving break, he takes home a stack of books, including All American Boys.

 

‘Ms. Roussin,’ he declares when he returns, ‘I read this book. Then my brother read this book. And then my mother read this book. And then my grandmother read this book. And now she says she’s going to by me all of this author’s books.’

 

There’s no better feeling than knowing I helped make this connection, not only for my student, but for his entire family.”

 

The Wikipedia article about Jason Reynolds says of All American Boys that:

 

“The book depicts a black teenager assaulted in a convenience store by a white police officer who wrongly suspects him of stealing. The book is written in two voices, with Reynolds writing from the point of view of the teenaged victim, Rashad Butler, in a hospital bed, while Kiely wrote the character Quinn Collins, a white teenager and family friend of the police officer, who witnessed the violent attack.”

 

Susan Kehoe is the owner of Browseabout Books in Rehoboth Beach, Delaware. Her story starting on page 29 says:

 

“ ‘It’s great that you love books and want to work at a bookstore,’ I tell the potential employee sitting across from me. ‘But do you also like to clean toilets?’

 

It’s a valid question.

 

People always say they’d love to open a bookstore or work in one because they have this romantic notion of walking around all day with their nose in a book or sitting in a big, overstuffed chair drinking tea and talking about Dickens.

 

That’s not the reality. Part of the job is dealing with unexpected problems like clogged toilets and other little disasters that happen every day at the store – like sweeping sand.

 

A lot of sand.

 

Browseabout Books is located a block and a half from the ocean, in the middle of a mile-long boardwalk. In the summer months, we have a constant influx of sand. People coming up from the beach wearing bathing suits and bikinis are covered with it – and, when making purchases, they pull moist money from strange places.

 

Our 13,000 square-foot store attracts a mix of locals and tourists. In addition to books and menu items from a small cafĂ©, we sell a little bit of everything – toys, games, even stationery. Working with an artist, we’ve created a line of jigsaw puzzles and other higher-end, gift-quality items that people want to take home with them. We’re big on changing up merchandise because we want everyone who comes into the store to have a unique experience.

 

But books are the heart of what we do, and books offer a way to escape reality and immerse the reader in another world. There are millions and millions of books out there, and people keep returning to the store because they trust our recommendations.

 

Especially those for kids. Everyone says kids don’t read anymore, which I don’t find to be true. We have so many enthusiastic kids leaving the store with stacks of books. They’re staring at computer screens all day long, so having a physical book in their hands, I think, allows them an escape.

 

I love it when a parent comes back and says, ‘My kid wasn’t a reader, but you guys suggested a book, and I gave it to him, and he hasn’t stopped reading. It’s like this whole new world has opened up for him.’

 

Knowing we can literally change someone’s life is pretty cool.

 

And it never gets old.

 

….We’re well known in beach-reading circles. Elin Hilderbrand, the bestselling author and ‘queen of beach reads,’ is a store favorite. I felt like we made it when she gave us a little name drop in her book Golden Girl – her main character, an author, mentions starting her book tour at Browseabout Books.”

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

Back in high school I found a life-changing little book by George Polya titled How to Solve It: a system of thinking which can help you solve any problem. It gave me a whole new intellectual toolbox – which I used in my careers in applied research and engineering consulting.

 

The toolbox cartoon came from Openclipart.   

 


Friday, July 5, 2024

Drawbacks of jargon monoxide (hollow and impenetrable babble)

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

At my friendly local public library, on the new books shelf, I found the 2024 book by Robert I. Sutton and Huggy Rao titled The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder. Chapter 7, from page 180 to page 201 is titled Jargon Monoxide and subtitled On the Drawbacks and (Limited) Virtues of Hollow and Impenetrable Babble.

 

 


 

 

 

 

 

 

 

 

 

 

 

 

They divide Jargon Monoxide into four types, as are shown above in a table: Convoluted Crap, Meaningless Bullshit, In-Group Lingo, and Jargon Mishmash Syndrome. Then they have a detailed discussion of jargon.   

 

 


 

 

 

 

 

 

 

 

 

 

 

 

What should we do instead? When writing (including speechwriting) we should use powerful words that prompt others to act, to persist, and to generate imaginative solutions, as shown above in a colorized version of a table from pages 198 and 199.

 

“As our table shows, these hallmarks include using concrete language rather than vague words and phrases, talking in the present tense rather than the past tense, using terms that suggest people have chosen to engage in friction fixing rather than are forced to do so, using sensory metaphors that are linked to bodily experiences, and talking about friction fixing as a journey rather than a destination.”

 


Wednesday, July 3, 2024

A public speaker can tell us a story about being in a seemingly dangerous place. But a heritage interpreter can actually take us there.

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

Back on December 19, 2010 I blogged about Heritage interpretation and public speaking. Interpreters are people who explain natural or cultural resources to visitors at places like parks, nature centers, museums, zoos, botanical gardens, aquariums, and tour companies.

 

Interpretation Canada (IC) has an eighty-page 2015 book titled The Interpreter’s Big Book of Disasters. Their IC blog has a post by Munju Ravindra on June 12, 2019 titled IC Blog: Lessons from the Interpreter’s Book of Disasters: Intertidal Stranding. She tells about taking visitors to Fundy National Park on the Bay of Fundy (which has the world’s highest and lowest tides) on a tide walk. At low tide they went out to a reef which was normally underwater when it was higher:

 

“....We eagerly set off with a group of about thirty visitors (including five or six young children). After walking across slurpy mud and a few damp barnacle-clad rocks, we arrived at the designated spot – a rocky outcrop with small pools fringed with rockweed. We got right into it: exploring, exclaiming, puzzling, and looking up all this wonderful stuff we encountered in my field guides. There was beauty everywhere: clumps of blue mussels clinging to the edge of the outcrop, saffron-coloured sea stars, prickly sea urchins, endlessly bizarre worms, unidentifiable clumps of egg-seeming goop, and our big prize – a silver spotted sea anemone.  

  

We were all seriously into it. So into it, in fact, that I didn’t lift my head up even once to look around at our surroundings, until my mother materialized at my side, tugging at my shirt and whispering, ‘Um, I think you should look at the tide.’ Oops! We were stranded on a rapidly shrinking rock that had gone from outcrop to island during the hours we’d been delightedly ogling sea creatures. Trying to sound as if this was entirely part of the plan, I told the group to gather up the field guides and magnifiers, and to get their backpacks on their backs and ready to go. As they looked goggle-eyed at the rising water, I realized it was time to act. As in theatre. ‘We’ll need to wade!’ I said cheerfully, trying to keep the question mark out of my voice. ‘I think we should carry the kids. The water might be a little deep. Ish.’

 

And, off we set, children precariously balanced on various sets of shoulders, my field-guide-laden backpack held high above my head. We waded slowly through rising tide with water up to our thighs. Everyone stayed very focused; there was no talking, no laughing, and we made it back to dry land without mishap. No one slipped, no one drowned, but everyone got thoroughly soaked. I was horrified. I said goodbye to my now-shivering visitors and staggered back to the office, chagrined, to explain to my supervisor that I had almost drowned an entire group of visitors. Under the circumstances, she was gentle: she gave me a talking-to, warned me to prepare myself for some negative comment cards, and we put the matter to bed.

 

But, the negative comment cards never came. Instead, we got card after card of positive comments about the visitors’ wonderful experience, how their children were inspired to study marine biology, how valuable of a place this Bay of Fundy was, and how ‘wow!’ A week later, the park superintendent received a letter raving about the extraordinary experience that this family had with me (Me! Clueless, disastrously dangerous, un-knowledgeable me!) In particular, they enthused, their children had loved how we had to get off the island at high tide. It was an adventure, it was exciting, and they loved the creatures they had seen.

 

I learned that a sense of danger (perceived danger, not real danger) can create a very compelling experience, allowing people to feel as if they have achieved something special. This sensation can be created by leading your group across a rushing brook, taking them outside without flashlights in the dark, or challenging them to hike to the top of a certain peak. Essentially, we are providing them an opportunity to transform themselves in the environment we are interpreting. I also learned that as the guides, we are the ones responsible for the situation, and we have to find ways to keep part of our attention on the logistics.”  

 

The image of the Bay of Fundy came from Wikimedia Commons.

 

 


Tuesday, July 2, 2024

Still another bogus blackmail email – whose effects were blocked by a half-inch of black electrical tape

 


 

 

 

 

 

 

 

 

 

 

 

 

On June 24, 2024 I received a blackmailing email that had been described by Thomas Orsolya at Malwaretips on January 23, 2024 in an article titled Exposing the “I Want to Inform You About a Very Bad Situation” Email Scam. It claimed that malware had been installed on my computer to record my webcam. I should pay him $1350 in bitcoin to avoid having every number in my contact book receive shocking video recordings of me jerking off to porn videos.

 

I didn’t pay, their three-day deadline passed, and absolutely nothing happened. Why not? As I described in a previous post on January 23, 2019 titled A bogus blackmail phishing email the lens for the webcam on my 27” iMac was always covered by a piece of black electrical tape. 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

I use a Lenovo laptop on Windows for my online zoom activities. And, as shown above, I always slide the shutter to the left to physically block its webcam. The lens opening instead just displays a red circle. That’s all it takes to defeat the scam.

 


Monday, July 1, 2024

A terrible way for getting confident to speak in public

 


 

 

 

 

 

 

 

 

 

 

 

 

On June 21, 2024 Zach Weinersmith published a Saturday Morning Breakfast Cereal comic titled Star with the following captions:

 

“In closing, I wish to note that every asterisk used in this 

   presentation was a different photograph of my anus.

I increased the contrast until they just looked like stars,

   but knowing their origin is what gave me

   the confidence to speak to you this evening.

Thank you, goodnight, God bless you all,

   and the question marks were actually my balls.”

 

That’s much worse than the old advice I blogged about on July 30, 2009 in a post titled Who said to picture your audience naked? There also is an article by Chamin Ajjan at CNBC Make It on June 7, 2024 titled ‘Picture your audience naked’ is bad public speaking advice that ‘doesn’t work in real life’ – here’s what to do instead.