What four things would you rather do than call customer support?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

There is an article by Shep Hyken on April 1, 2025 titled Your Call Is Very Important to Us. In it he discusses some results from surveys titled The State of Customer Service and CX 2025. There were two online surveys of 2,119 U. S. adults done between January 8 and 13 of 2025.

 

 

 

 

 

 

 

 

 

 

As shown above via a bar chart, 53% would rather have dinner with in-laws. 39% would rather clean a toilet, 34% would rather visit the dentist, and 26% would rather speak in front of an audience of 1,000! There is a brief Instagram video too.

 

 

 

 

 

 

 

 

 

 

 

 

Some of these situations also were covered in his previous Achieving Customer Amazement (ACA) surveys. As shown above, percentages who would rather clean a toilet were quite similar: 43% in 2024, 38% in 2023, and 42% in 2022. Percentages who would rather visit the dentist were 46% in 2022 and 48% in 2021.    

 

An image of brushing a toilet came from Wikimedia Commons.