There is a useful ChangeThis manifesto by Therese Huston on February 3, 2021 titled How to Improve Feedback that also can be downloaded as a 12-page pdf. Feedback involves listening and conversation. She includes these survey statistics:
I would have felt much better
if … Percentage of respondents:
My hard work had been acknowledged. 53%
The feedback had been accurate. 51%
I had a chance to discuss the feedback more fully with the feedback giver.40%
The feedback giver had listened to me.29%
The feedback giver and I had worked together to generate next steps.25%
I had known the feedback was coming. 24%
The feedback had been more specific. 24%
The feedback giver had asked me what I thought of the feedback. 22%
I had understood what I was expected to do differently in the future. 20%
I trusted the person giving me feedback. 19%
The feedback had come from a different person.13%
The manifesto refers to her interesting 2021 book is Let’s Talk: make effective feedback your superpower. There is a preview of the first 35 pages at Google Books. And a summary on page 43 for the first chapter makes three distinctions:
Chapter 1 – Three Kinds of Feedback
Communications are much clearer if you recognize that there are three kinds of feedback: appreciation, coaching, and evaluation. Every employee needs all three kinds.
Appreciation communicates that you value both the work and the person doing it.
Coaching helps the person adapt, improve, and learn.
Evaluation lets the person know where they stand relative to expectations, and what they can expect down the line.
Ask employees what kind of feedback they want and be sure to give it.
An important exception: content novices, or people who are new to a task, often need more appreciation than they realize.
Because coaching and evaluation are usually lumped together under ‘constructive feedback,’ they’re often conflated and that can lead to frustrations for you and the employee.
Pages 96 and 97 have a useful table with valued listening behaviors, as is shown above.
The cartoon came from OpenClipArt.
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