Asking open-ended questions is an important skill for conducting conversations. From the Nampa Public Library I found and enjoyed skimming a 2022 book by Phil M Jones titled Exactly What to Say: Your Personal Guide to the Mastery of Magic Words. An earlier 2017 version instead is titled Exactly What to Say: The Magic Words for Influence and Impact. The cover for the 2022 book has the abbreviation EWTS vertically, while the 2017 one spells out Exactly What to Say.
Both sets of words are shown above, with numbers in brackets for the [2017 version].
Peter Kang discussed the earlier book on August 6, 2017 in an article titled Thoughts on “Exactly What to Say: The Magic Words for Influence and Impact” by Phil M Jones. And there is an even earlier 26-page pdf of an article by Phil M. Jones at ReSound on September 2014 titled Magic Words: 17 ways to influence, persuade and encourage people to take action.
There is a useful 44 minute YouTube video from Meny Hoffman at PtexGroup on April 1, 2024 titled Learn the Magic Words, Become a Sales Master: A Conversation with Phil M. Jones. An example Phil uses begins with What Do You Know, followed by What is Your Experience, and Would It Help If.
On August 29, 2024 I blogged about Thirty questions to engage someone, beyond How Are You?
Images of a questioning man and woman were modified from those at Openclipart.
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