On August 6, 2018 at
LinkedIn Pulse Joel Schwartzberg
published
an article titled
A Better Way to Give Speaker Feedback: The 3 Ds. He
said most people don’t know how to evaluate a speaker. Then, after some faint
praise for Toastmasters International, he gave his guide:
“My recommendation focuses on the speaker’s most important
task – delivering a point – and the decisions that the speaker makes to
accomplish it, concentrating on the three critical Ds: Delivery, Distraction,
and Detraction.
Delivery Did the
speaker’s decision to do X support the delivery
of her point?
Distraction Did the
speaker’s decision to do X distract
the audience from her point?
Detraction Did the
speaker’s decision to do X detract from the effective delivery of her point?
These questions can be applied to speaker decisions on
everything from speech organization, point clarity, and word choice to pacing
gestures, and movement. The key is not to measure each decision for its own
sake (‘Did she gesture well?’) but as a tactic toward the one vital goal of
conveying her point (‘Did her gestures emphasize the point or were they a
distraction?’)”
I don’t like his 3Ds at all. If you look at the
Merriam-Webster thesaurus, you will find that distract and detract are
synonyms. Also, delivery without content is meaningless.
But Joel didn’t really get to the point with another 3 Ds - a
Depth (of research resulting in) Details (and a) Deliverable. An evaluator
needs a rubric with a ready-to-use form and instructions for evaluating a
speech. Some excellent rubrics already exist.
Back in 2007 the
National Communication Association published
the second edition of
The Competent Speaker Speech Evaluation Form. It has
eight competencies (four each on content and delivery) and describes criteria
for three levels (Excellent, Satisfactory, and Unsatisfactory). Pages 11
through 16 of the pdf file contain the forms and instructions. For example, speech
organization, the fourth competency is:
“Uses an organizational pattern appropriate to the topic,
audience, occasion, & purpose.”
For Excellent it says that:
“The speaker uses an appropriate introduction and conclusion
and provides a reasonably clear and logical progression within and between ideas.
(That is the introduction clearly engages a majority of the audience in an
appropriate and creative manner, the body of the speech reflects superior
clarity in organization, and the conclusion clearly reflects the CONTENT of the
speech and leaves the audience with an undeniable message or call to action).”
There also is a newer
Public Speaking Competence Rubric
(PSCR) which I
blogged about back on July 9, 2012 in a post titled
A new scale
(rubric) for evaluating speeches. That scale has nine performance standards
(and two optional ones) ranked on a five-point scale (Deficient = 0; Minimal =
1; Basic = 2; Proficient = 3; Advanced = 4).
Joel Schwartzberg is a member of Toastmasters, and he has
written four articles in Toastmaster magazine. In the present LinkedIn Pulse article
he had said that:
“Toastmaster members have access to pages of assessment
advice and a wide range of evaluation questions. That’s good training for a
Toastmaster Evaluator to give an official Evaluation Speech. But in the real
world, the targets are different, and one’s a bulls-eye.”
He linked to the
web page for purchasing Item 317, Giving
Effective Feedback, rather than to the
web page for downloading it free. He did not
mention Item 202,
Effective Evaluation, a basic document that was furnished to
every new Toastmaster.
Nor did he mention a course called
The Art of Effective
Evaluation, which has another speech evaluation rubric (Individual Speech Evaluation Form) you can find on
a club
web site. That rubric has categories ranked on another bipolar five-point scale
(Needs Considerable Improvement
= 1; Needs
Some Improvement
= 2; Acceptable = 3;
Very Good = 4; Excellent = 5). Joel didn’t give us a numerical scale for including
Distraction (or Detraction). Perhaps it should be bipolar as follows:
(Distracts Considerably = 1; Distracts Some = 2; Acceptable = 3; Helps Some =
4; Helps Considerably = 5).
Neither did he mention how evaluations are being done in the
new
Pathways educational program, a topic that I
blogged about on April 3, 2018
in a post titled
Speech evaluation rubrics: how many levels should be on the
scale, and which way should it point.