What great listeners really do

There is an excellent article about What Great Listeners Actually Do by Jack Zenger and Joseph Folkman that was posted at the Harvard Business Review web site on July 14, 2016. Four main findings are:

1]  Good listening is much more than being silent while the other person talks.

2]  Good listening included interactions that build a person’s self-esteem.

3]  Good listening was seen as a cooperative conversation.

4]  Good listeners tended to make suggestions.

That article also discusses six different levels of listening.

For more detail, look at a 14-page chapter by Jenn Q. Goddu on Listening Effectively at the Public Speaking Project textbook web site.

The Walls Have Ears image was modified from one at Wikimedia Commons.