Wednesday, August 21, 2019

Failed communication














Sometimes normal procedures simply don’t work in an emergency. In Shark Tank on Computerworld there was an article on August 12, 2019 titled Messages pending.

A company had a third-party managed services provider (MSP) looking after their servers. The morning after a stormy night one of the company’s information technology (IT) employees noticed his email had not updated since 1:00 AM. He found the power had been off too long for the batteries in the uninterruptible power supply (UPS) to keep their email server running. He got that server running again after the power came back on.

Then he checked his cell phone for missed calls and text messages, but found none. He contacted the MSP and asked why he had never been notified of a problem. They said their normal notification method was via email. That promptly got changed to cell phone and text message.

My graphic used icons for a laptop and email server from Wikimedia Commons.

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