Watching a pro work (3) - Phillip Van Hooser, CSP

Watch Phillip Van Hooser discuss Exceptional Customer Service Strategies from Willie’s Way and The Fear of Failure. Although the video quality is marginal, his storytelling shines through.

He wrote a long article about How to Manage Fear, Embrace Change & Lead Employees in an Uncertain Economy. Willie’s Way was a book and you can read an excerpt. Mr. Van Hooser has a website and a blog. He was president of the National Speakers Association in 2009-2010. Ian Griffin interviewed him then.